Dhruv Bhutani / Android Authority
- OnePlus has instructed Android Authority in an announcement that it’s going to provide a “lifetime display screen guarantee” to customers with telephones which have a inexperienced line show fault.
- The corporate can also be providing some OnePlus 8 and 9 collection homeowners an improve low cost in case elements are usually not out there for a display screen alternative.
- This coverage solely applies to OnePlus customers in India with affected units.
Over the previous 12 months, we’ve seen an rising variety of stories from shoppers complaining about everlasting inexperienced strains showing on their AMOLED smartphones. As we found throughout our investigation into the difficulty, the green line display problem seems to have an effect on older AMOLED smartphones throughout numerous cellphone producers, value brackets, and working techniques. To handle the rising variety of complaints, smartphone producer OnePlus is now providing clients in India a lifetime display screen guarantee throughout its personal affected units. Additional, choose customers may be eligible for an improve low cost.
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Lifetime display screen guarantee for OnePlus units
In an announcement to Android Authority, a OnePlus spokesperson instructed us it would provide a “lifetime display screen guarantee on all affected units.” As we clarified with the corporate, this coverage is just relevant to clients in India in the meanwhile. The total assertion is as follows:
“We understand that this difficulty has induced an excessive amount of inconvenience to the affected customers, and we apologize for it. In step with our unwavering dedication, we encourage customers to go to the closest OnePlus service centre for gadget prognosis, and we are going to present free display screen alternative for all units affected by the scenario. On choose OnePlus 8 and 9 Sequence units, we’re additionally providing a voucher that can present the person with a good share of the gadget worth to improve to a brand new OnePlus gadget. In gentle of the present scenario, we at the moment are providing lifetime display screen guarantee on all affected units. Thanks on your understanding and help.”
OnePlus additional clarified that the “lifetime display screen guarantee” applies to any OnePlus phone affected by the inexperienced line difficulty in India, not simply chosen units.
Improve reductions for choose OnePlus units at choose places
Previous to the affirmation of lifetime display screen warranties for affected customers, we had reached out to OnePlus for an announcement on the corporate’s broader coverage on the inexperienced line difficulty. Extra particularly, Telegram person @docnok63 dropped at our consideration a number of bulletins posted at OnePlus Unique Service Facilities. These notices knowledgeable clients about an improve low cost if they’re affected by the inexperienced line difficulty.
In keeping with this announcement, OnePlus is providing OnePlus 8 Professional, 8T, 9, and 9R homeowners with a inexperienced line fault a reduction voucher to improve to a brand new OnePlus smartphone.
OnePlus confirmed to us that these improve reductions are certainly appropriate, although are as soon as once more solely relevant to India in the meanwhile. They’re additional affected by the supply of spare elements on the particular shops, as some places might nonetheless provide display screen replacements.
Substitute units should be bought by the OnePlus India web site (and never by different on-line or offline retailers). Additional, there’s an incentive to go for the India-exclusive OnePlus 10R, as the corporate is providing an additional low cost. The low cost values talked about are in Indian Rupees.
The announcement mentions that the corporate doesn’t have sufficient spares for these affected units as they’re approaching the top of their lifecycle. So as a substitute of providing no answer in any respect, shoppers have some reprieve.
What this implies for OnePlus telephones with the inexperienced line fault
With the announcement round a lifetime display screen guarantee and the promise of gadget replacements in sure places, customers leaping to a brand new OnePlus cellphone in India can breathe a sigh of reduction.
Apparently, the announcement doesn’t point out the situation of use of the affected cellphone. In some instances, particularly for older units that haven’t been dealt with effectively and therefore received’t fetch good resale worth, we imagine it could be within the shoppers’ higher curiosity to take the cellphone improve.
Inexperienced line difficulty on OnePlus 9 Professional
There are telephones which have been omitted of the improve provide. Units just like the OnePlus 8, 9 Professional, and your entire OnePlus 10 and 11 collection are usually not talked about, for instance. We presume that both these units are usually not as affected by the difficulty or that the corporate has sufficient spares in inventory to fulfill its guarantee obligations towards display screen replacements.
What in regards to the inexperienced line difficulty on different telephones?
We’ve seen proof of the inexperienced line difficulty affecting numerous Android phones from totally different corporations, although social media outrage could have been directed towards choose producers. Thus far, corporations have been overtly cautious about asserting any type of widespread official coverage for affected shoppers.
This announcement from OnePlus is likely one of the first to handle the inexperienced line difficulty. Right here’s hoping that different OEMs additionally announce reduction for affected shoppers.
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