Innovation and agility are key indicators of enterprise success. For a lot of enterprises, the main target is on modernizing and remodeling their operations to innovate and keep agile – all with an eye fixed on development and embracing new alternatives.
“Each firm right this moment is a expertise firm. The query is, how do we offer the fitting expertise and ease of use so our prospects can achieve a aggressive benefit and resolve their enterprise challenges?” says Adrianna Bustamante, vice chairman of world channel and alliances for Rackspace Technology.
An extended-time VMware accomplice, Rackspace Expertise offers the experience, steering, and companies to assist firms create and execute advanced multi-cloud strategies, in addition to modernize operations. Whereas typically beginning out to resolve short-term issues, Rackspace Expertise additionally ensures long-term success by ongoing administration and operational help with managed companies.
Their give attention to excellent buyer experiences all through the shopper lifecycle earned Rackspace Expertise the Lifecycle Providers Award for the Americas within the 2023 VMware Partner Achievement Awards. “Making a fanatical buyer expertise is a part of our DNA. We’re honored to have been acknowledged for an award that showcases our dedication to our purchasers,” Bustamante says.
Driving innovation with a robust partnership
Based simply earlier than the millennium, Rackspace Expertise has supplied managed companies on prime of VMware expertise for many years. The partnership between the 2 firms permits each to offer prospects with new, modern options to beat the challenges of enterprise development and evolution.
“Rackspace is optimistic about VMware Cross-Cloud managed companies as a result of they supply alternatives to create customer-focused, prescriptive, and easy-to-understand options,” says Bustamante.
Rackspace Expertise already takes benefit of the VMware accomplice ecosystem to enhance its managed companies choices with deep software experience, and VMware Cross-Cloud managed services make offering end-to-end buyer options far more accessible. “It’s an incredible alternative for companions to work extra carefully collectively to assist everybody obtain extra for his or her purchasers,” she provides.
Modernizing airline companies
Rackspace Expertise had been working with a number one airline firm for a few years when the shopper approached them for assist with evolving their IT operations. Whereas modernization was the unique purpose, creating a transparent general software technique turned out to be the principle hurdle.
After surveying the airline’s software panorama, Rackspace Expertise suggested transferring among the workloads from the general public cloud into a personal cloud powered by VMware, enabling an improved financial system of scale. On the identical time, the shopper was overhauling their commerce presence and almost all its present IT methods. The Rackspace Expertise built-in, multi-cloud strategy not solely modernized the airline’s present operations, nevertheless it additionally set them up for future development.
The airline noticed a 300% improve in on-line gross sales when the brand new website, bolstered by the improved expertise, went dwell. However much more importantly, due to their belief and confidence in VMware and Rackspace Expertise, the airline can now focus extra on its core enterprise, enhance consumer expertise, innovate extra shortly, and be extra agile than ever.
“Our partnership with VMware was essential,” says Bustamante. “Their help with design troubleshooting, in addition to their schooling, imaginative and prescient, and experience, made it so our workforce might keep centered on driving the fitting outcomes and make sure the shopper’s success.”
Rackspace Expertise strives to take a customer-first, cloud-first strategy and supply multi-cloud experience to assist purchasers remodel their group and ship the fitting enterprise outcomes. Bustamante says, “Our relationship with VMware is important to assist us not solely carry that degree of experience and resolve these challenges but in addition develop new, modern options to assist prospects proceed to succeed.”
To be taught extra about cloud-smart firms that assist prospects cut back prices, like Rackspace, go to the sources on VMware Partner Executive Edge, and take a look at our Cloud Smart Strategy whitepaper.
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