Once again a customer with a lost bag and an embedded AirTag makes United Airlines look foolish

United Airways not solely screwed up with a passenger’s bag leaving it stranded at Chicago’s O’Hare airport, however when the passenger defined that she had positioned an Apple AirTag within the suitcase and knew its precise location, they responded as if she was speaking gibberish. Let’s get to the small print per CNN. Sandra Shuster and her daughter had been flying again house to Denver from Baltimore through Chicago. Shuster’s daughter had participated in a lacrosse match in Baltimore the place she performed goalie.

United Airways saved saying that the lacking bag could be on the following flight and it wasn’t

Their flight again house did not contact the bottom till midnight and the one bag that they’d checked between them, which contained lacrosse gear valued at $2,000, didn’t land with them. And with the pair scheduled to fly to San Francisco two days later for one more match, merely shopping for a brand new stick was not an answer since it could take a month to interrupt it in the precise method for use throughout a recreation.

As Sandra acknowledged, “They mentioned, ‘Your bag’s going to come back in later in the present day on one in all two flights.’ I mentioned ‘OK, nice,’ however it by no means got here. So I referred to as later that afternoon they usually mentioned ‘Your bag remains to be in Baltimore,'” says Shuster. However because of her Apple AirTag, she knew that the bag containing her daughter’s lacrosse gear was not in Baltimore. The AirTag was displaying that the bag was on the baggage reclaim heart at O’Hare Airport in Chicago.

Shuster mentioned, “I advised them I may see it at Terminal 1 baggage reclaim in Chicago, they usually mentioned ‘We now have no document of it.’ I requested them to name Chicago, they usually mentioned ‘No, we’re not allowed.’ They mentioned they’d put notes within the system and the luggage crew would maintain it.”

Sandra’s daughter borrowed gear for the match in San Francisco and on the Denver airport after flying house, Sandra approached the misplaced baggage desk and repeated her story of woe proper all the way down to mentioning how her AirTag is aware of precisely the place the bag is positioned. However the United Airways rep instructed that Shuster filed a declare for the lacking bag and its contents. He advised her that most individuals file for the lacking bag, obtain $1,000-$2,000 in compensation and the bag exhibits up just a few months later. He referred to as it a “Win-win” for the household.

Shuster mentioned, “He was implying it could possibly be a double win however I wasn’t making an attempt to recreation the system – to interchange what was in that bag was a lot more durable.” So Sandra used her reward miles to e book a spherical journey to Chicago and again, informing United on Twitter (now often known as X) that she could be coming to get her bag.

At first, the airline appeared able to roll out the purple carpet for her: “We’ve let our bags crew in ORD (O’Hare Worldwide Airport) know that you just’ll be arriving. Thirty minutes later their tweet had a unique tune, “We suggest that you just stay in Denver whereas we proceed to work by our processes to carry your bag again to you.”

Shuster needed to fly to Chicago herself to get the bag again

Not believing a phrase of what United was saying, Shuster explains what she did subsequent. “So I jumped on the airplane, flew to Chicago, received to baggage declare, and it took them 30 seconds to offer me my bag,” she says. “In the meantime I’d already despatched photos of the bag, the declare ticket, and its location to United. It’s gobsmacking that they’ll’t determine methods to do it higher this present day.”

In an announcement, the airline mentioned, “Sadly, this bag was incorrectly tagged firstly of the journey which contributed to the longer delay – we’ve apologized to Ms. Shuster, reimbursed the miles used, and gave her an extra journey credit score to make use of towards a future flight. Our groups work to reconnect our clients with their baggage as rapidly as doable and we remorse that we couldn’t get this bag to Denver sooner.”

Chalk up one other victory for the Apple AirTag. There are similarities between this story and the one we told you last month about an airline that did not imagine a buyer whose lacking bag was tracked down by his AirTag. The passenger was compelled to purchase one other ticket simply to get to the realm of the airport the place the AirTag had accurately positioned his bag which the airline sheepishly turned over to the passenger. The title of that airline? United.

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